NEXIQ receives ERROR CODE 275

Hi, there.

I have a problem with my NEXIQ 125032 USB Link. After I connected it to a Toyota and starting the car ECU, my NEXIQ prompted an error message, reading “Received Error Code: 275 ERR_OPENING_PORI”. Below is a picture of the message. What could be the problem? This is my first time using the tool. Could it be that the tool is broken. Thanks.

Pane

NEXIQ USB Link + Software Diesel Truck Diagnose Interface and Software with All Installers

Dear Pane,

The error message means that the software of your NEXIQ 125032 cannot recognize the hardware. It is properly the driver of your NEXIQ is not installed successfully, and therefore the software could not recognize it.

Please reinstall the driver and try to do ECU chip tuning once again.

Best regards

Janet